I have not received purchase from business

If you bought from a physical store

If you have already contacted the store without success and and you suspect fraud, we recommend that you report the matter to the police.

It may also be a good idea to inform the store that you intend to report the case if you do not receive the item or get your money back. Such a message often helps emphasize the seriousness of the situation and can encourage the store to cooperate.

If this does not resolve the issue and you still have not received your item, unfortunately, we cannot help with compensation – this becomes a matter for the police and, ultimately, the courts. However, we would appreciate you informing us about the case, as this might help prevent others from being defrauded by the same store.

If you paid to a webshop

If you have paid to a webshop, you suspect fraud, and have already tried to contact the webshop without success, you need to file a claim with us. You do this by filling out the dispute form here and sending it to us.

If you bought an item from a webshop, have not received it, and have already tried to contact the webshop to settle the dispute without success, in some cases, we can also help you get your money refunded. In such cases, you should fill out the dispute form via the link here.

Note! This only applies if you paid with MobilePay using our webshop solution—it’s not the same as paying directly to a MobilePay number. If you did a direct transfer, you should instead choose the option, "I have paid to a physical store."

Don’t hesitate to contact us if you’re unsure how to proceed - we will always try to guide you in the right direction. Contact us here.