I have not received purchase from business

If you bought from a physical store

If you have already contacted the store without success and suspect fraud, we recommend that you report the matter to the police.

It may also be a good idea to inform the store that you intend to report the case if you do not receive the item or get your money back. Such a message often helps emphasize the seriousness of the situation and can encourage the store to cooperate.

If this still doesn’t resolve the issue and you haven’t received your item, we can often help reimburse you. In any case, we appreciate it if you notify us about the matter, so we can respond quickly in the event of fraud.

If you have any further questions or need assistance, we’re always here to help. 

If you paid to a webshop

If you have paid for an item on a webshop and suspect fraud, it is your bank that can help you file a dispute. In most cases, you can easily do this online via your online banking. If that’s not possible, you should contact your bank directly.

If you have bought something from a webshop and have not received it, your bank can also assist with getting your money refunded. The company name will appear on the payment in your account statement.

Note! This only applies if you paid with MobilePay using our webshop solution—it’s not the same as paying directly to a MobilePay number. If you did a direct transfer, you should instead choose the option, "I have paid to a physical store."

Unfortunately, MobilePay cannot assist you further if you have been defrauded in an online transaction. This is because it requires a card dispute, which only your bank can handle.

Don’t hesitate to contact us if you’re unsure how to proceed—we’re always here to guide you in the right direction. Contact us here.