We're happy to help you
Chat with us
Meet Pling, our virtual agent. You can chat with us 24/7. And luckily, Pling can answer most of your questions. Just tap the chat icon at the bottom right and give it a go.
Contact us
We're open:
Private support:
Monday-Thursday: 08:30-17:00- Friday: 09:00-17:00
- Saturday-Sunday: 10:00-16:00
Business Support:
- Monday - Thursday 8:30 - 17:00 (chat until 16:45)
- Friday 9 - 17 (chat until 16:45)
Days with other opening hours:
- Tuesday the 24th of June: We are closed between 9:45 and 11:00 (business and private support)
You can drop us a line by logging into the business portal during our opening hours and starting a chat.
During these hours, you can get in touch with our skilled customer support team via both chat and phone. We recommend using the chat – it often has shorter wait times and quicker responses. You can start a chat by clicking the chat icon at the bottom right.
Would you rather have a chat on the phone? Give us a ring at +45 70803900. We're looking forward to hearing from you!
Please be aware that phone calls may be recorded and saved for documentation and security purposes.
You can't get help at our physical address. If you need assistance, just drop us a line or give us a call.
Beware of fake messages!
We're noticing some cheeky scammers are sending out phony SMSes and emails, acting like they're us, MobilePay. Got a weird message nudging you to click on a link or sign in with MitID outside our app? Just toss it in the bin – it's a big ol' fake. We'd never ask for your private details over SMS or email. And hey, if we need you to log in with MitID, it's always gonna be right inside the MobilePay app.
Service Information
Updated within our opening hours.