My child hasn't received the money in their bank account. What should I do?

When your child receives money through MobilePay, the money is automatically added to their MobilePay Balance rather than being transferred directly to their bank account.

If the money hasn't appeared in their bank account, first check whether it's available in their MobilePay Balance.

Here's how your child can transfer the money to their bank account:

Open MobilePay, select Wallet and tap Balance.

Select Transfer.

The money will be transferred to the bank account registered on your child's MobilePay profile.

If the money has already been withdrawn from the MobilePay Balance but hasn't appeared in the bank account, you can contact our customer support for help.