I am not able to add my card

There can be several reasons why you can't add your card to MobilePay. Here we have collected the most common ones:

Check that the card can be used for online purchases and that there is no separate online payment limit set for the card
Whether the card is valid and active and has not been closed by the card issuer, for example
If you have received a new card, make sure that you have used the card at least once at a payment terminal, Otto ATM or activated the card in Netbank
Check if there are any daily limits defined for the card
If you are adding a combination card number, check that you are using the CVC number of the correct card (different card number and CVC number for Debit and Credit cards)

If you're unable to add your card, please check the following settings in your online bank under your card details:

Make sure online purchases are allowed for the card and that there is no separate limit set for online payments.
Ensure the card is valid, active, and has not been blocked by the card issuer.
If you have received a new card, make sure you have used it at least once at a payment terminal, ATM, or activated it through your online bank.
Check if there are any daily payment limits set for the card.
If you're adding a combination card (Debit/Credit), make sure you are using the correct CVC number for the card side you're adding (Debit and Credit have different card numbers and CVC codes).

You can check your card settings directly via your online bank or by contacting your bank. If the issue occurs during the identification process, please make sure you're using the correct default browser: Safari on iOS and Google Chrome on Android.

If the authentication step fails when adding a card, please check the following:

Ensure you are using the appropriate default browser (iPhone: Safari / Android: Chrome)
If you have a VPN enabled on your phone, turn it off. VPN (Virtual Private Network) is typically a paid add-on that may be included in a separate security app. A VPN hides your IP address, which can interfere with the identification process. That’s why we recommend disabling it temporarily during authentication.
Make sure you have the latest version of the MobilePay app. You can update the app via the App Store (iPhone) or Google Play Store (Android).

If you have an iPhone: Check Safari settings:

Settings → Safari → Hide IP Address → Set to Off
Settings → Advanced → Block All Cookies → Set to Off
Settings → Advanced → JavaScript → Make sure it is Enabled

Check automatic date and time:

Settings → General → Date & Time → Enable Set Automatically

If you have an Android device:

Check Chrome settings:

Chrome app → Tap three dots (top right) → Settings → Privacy and security → Third-party cookies → Select Allow third-party cookies
Chrome app → Tap three dots (top right) → Settings → Privacy and security → Safe browsing → Select Standard protection
Chrome app → Tap three dots (top right) → Settings → Site settings → JavaScript → Make sure it is Enabled

Check automatic date and time:

Settings → General management → Date and time → Enable Automatic date and time