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We're happy to help you

Chat with us 24/7

Our virtual agent can help with many questions, any time of the day. Just click the chat icon in the bottom-right corner to start a conversation.

A smartphone displays an AI customer support chat with example questions about transactions and cards.
A smartphone displays an AI customer support chat with example questions about transactions and cards.

Contact us

When contacting us, please mention the phone number associated with your MobilePay contract. To connect users to customer support, press 1 when calling. If you are calling with business matter, press 2.

030 644 7020 (pvm/mpm)

You can chat with us by clicking the icon in the bottom right corner during customer service hours.

Opening hours

Monday – Friday 9:00 – 16:00 (chat until 15:45)

We can record the calls you make and receive if you've given us consent. Find out more about how we handle personal data related to phone conversations right here.

Please note that our office does not have customer service.