My child can’t add a card. What should we do?

Let’s check a few things:

1. Make sure your child meets the age requirement and you’ve allowed them to add a card.
2. Check the card number, expiry date and CVC.
3. Make sure the card is active and hasn’t been blocked.
4. Check with the bank whether online payments need to be enabled.
5. Follow the bank’s authentication steps and try again.

Still stuck? Contact the bank if it rejects the card or authentication. If everything looks fine at the bank, contact us and we’ll help.