Bonus points and cards

What happened to tapping and loyalty points in Vipps, and what do I need to do?

A technical error has prevented some users who tapped with Vipps from 9 September onwards from automatically earning loyalty points.

The error has now been fixed, but if you've received a message in the Vipps app saying your card is affected, there are two things you should do:

1. Check if you've missed out on loyalty points

If you've tapped with Vipps during this period, you may have missed out on loyalty points from Trumf or Spenn. Here's how you can claim your missing points:

• Trumf: https://form.socialboards.com/trumf (Note: Attach a screenshot of the receipt from the Vipps app to the case)
• Spenn: We're in touch with Spenn to work out how you can claim any missing loyalty points.

2. Reactivate your card for tapping

To get everything working normally again, you need to reactivate tapping for the affected card. Simply tap ‘Reactivate card’ in the message you've received in the Vipps app.

We're sorry for the hassle.

Could the error also have affected payments?

Yes. The error may also cause payments to be declined at some NorgesGruppen stores using an older payment terminal model, even if tapping with Vipps works normally elsewhere. Reactivating tapping for the affected card should normally resolve the issue.

Does this affect both iPhone and Android?

Yes, the error can affect cards on both iPhone and Android.

What should I do if tapping or loyalty points still don't work after reactivating my card?

Contact us, and we'll help you. Tell us where and when you used Vipps, which phone you have, whether the problem concerns tapping or loyalty points, and whether you've already tried reactivating tapping.

What caused the error?

The error occurred at one of our technical service providers. We've worked closely with them to resolve the issue.