I'm having trouble with card payments

Trouble with card payments? Here are some things to check:

App version: Make sure that you’re using the latest version of the app.
Payout account: Make sure you’ve added and verified your payout account in the business portal. Just log in to the business portal, select your Mobile Point-of-Sale from the left menu, and check the settlement tab to see which account is registered. If it’s wrong, update it there.
Device: Only mobile phones (not tablets) with NFC can accept card payments.
Supported cards: Only Visa and Mastercard are accepted.
Business type: Some specific businesses (like software shops, antiques dealer, betting company, crowdfunding or donor organisations) can’t use card payments.
Internet: Card payments won’t work unless your device is connected to the internet.
Phone calls: It's not possible to take payments during a phone call.
App open: The app must be open and on-screen with nothing covering it.
Date & time: Automatic date and time need to be enabled on your device. Go to Settings > General > Date & Time and turn on ‘Set automatically’.

Device-specific tips:

iPhone: You need iPhone XS or newer, with a passcode enabled. Recording or taking screenshots during a payment won’t work.
Android: Use Android 11 or newer. Remove phone covers if NFC isn’t working, and place the card as shown. Turn off full-screen/gesture navigation and developer options.