I'm having trouble with card payments

Trouble with card payments? Here are some things to check:

• App version: Make sure that you’re using the latest version of the app.
• Device: Only mobile phones (not tablets) with NFC can accept card payments.
• Supported cards: Only Visa and Mastercard are accepted.
• Business type: Some specific businesses (like software shops, antiques dealer, betting company, crowdfunding or donor organisations) can’t use card payments.
• Internet: Card payments won’t work unless your device is connected to the internet.
• Phone calls: It's not possible to take payments during a phone call.
• App open: The app must be open and on-screen with nothing covering it.

Device-specific tips:

• iPhone: You need iPhone XS or newer, with a passcode enabled. Recording or taking screenshots during a payment won’t work.
• Android: Use Android 12 or newer. Remove phone covers if NFC isn’t working, and place the card as shown. Turn off full-screen/gesture navigation and developer options. Unfortunately, card payments do not work on Google Pixel phones.