My agreement is frozen and I cannot receive payments

If you're unable to receive payments, it's most likely because we're missing some information about your company, or we need you to update your information about your business. We're required under the anti-money laundering regulations to conduct ongoing customer checks as part of the customer relationship.

How to enable payments again?

1. Log in to the business portal
2. Click the banner at the top of the page or go to Business profile in the menu.
3. Review and confirm your details by following the steps
4. After answering to our questions, you will be able to receive payments again. This process can take some time since we have to process your data.

What happens if I don't update the information?

If you haven't updated your information within 28 days of the first email we sent, we'll have to terminate your agreement. If this happens, you'll need to sign a new agreement with us and reactivate your previous sales units. You can read more about customer due diligance in our Merchant terms and conditions.