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I can no longer log in with email and password

What is a verified account?

A verified account is one where your identity has been confirmed using an electronic ID (eID) such as BankID (Norway/Sweden), MitID (Denmark), or banking credentials (Finland). This replaces the older email/password login method with a more secure, government-backed identity verification.

Why do I need to verify my account?

Email and password accounts originate from the old MobilePay solution and come with significant limitations:

  • You cannot be invited to other businesses.
  • You cannot order new products.
  • You cannot create new business agreements.

For security and compliance reasons, all email and password users are required to create a verified account to continue using the portal. Verifying your account removes these limitations and gives you full access to every feature.

I shared an email/password account with colleagues. What happens now?

Verified accounts are personal and tied to a single person’s eID — account sharing is not allowed. Only one person can migrate the shared account. Everyone else who used the same login will need to be invited to the portal individually by an administrator, so that each person has their own verified account.

How do I create a verified account?

You can start from the popup prompt, the dashboard banner, or manually from your profile:

  1. Click your name in the top right corner.
  2. From the drop-down menu, select “Profile”.
  3. Click “Create a verified account”.

The wizard will then guide you through three steps:

  1. Confirm your identity — Select your country and authenticate with BankID, MitID, or your banking credentials.
  2. Register an email — Enter and verify your email address with a one-time code.
  3. Review and complete — Confirm your details. Your old email/password access is automatically deactivated.

Which eID methods are supported?
  • Norway — BankID
  • Denmark — Private MitID
  • Sweden — BankID
  • Finland — Banking credentials (Finnish Trust Network)
What happens to my email/password login after migration?

Your old email/password login is automatically deactivated when you complete the migration. After that you will only be able to log in using your eID.

I forgot my email/password — can I still migrate?

If you can still log in (for example via a saved session), start the migration from the popup or dashboard banner. If you are locked out entirely, use the “Forgotten your password” option on the login page to regain access first, then complete the verification flow.

I already verified my account but I’m seeing the flow again. Why?

If you have access to multiple businesses and not all of them were migrated in your previous session, you may be asked to complete the process for the remaining ones. Once all your business accesses have been migrated, you won’t be prompted again.

I see an error saying something went wrong during verification. What should I do?
  1. Try the process again — temporary issues with the eID provider can cause one-off failures.
  2. Make sure you are using the correct credentials for your country — for example, your private MitID (not a business MitID) if you are in Denmark.
  3. If the problem persists, contact customer support.

I can’t create a verified account — what should I do?

If you are unable to complete verification (for example, you don’t have BankID, MitID, or Finnish banking credentials), fill out the form linked on the verification page (“Can’t create a verified account?”). Our support team will follow up with alternative options.

Single Sign-On (SSO)

For organisations wishing to connect their own SSO we offer support for Entra ID and Okta. Documentation can be found here and you can contact sso-support@vippsmobilepay.com for help with the setup.

SSO has several advantages:

  • Perfect for employees uncomfortable using personal eID for business
  • Supports team members without eID from NO, DK, FI, or SE
  • Maintains regulatory compliance for critical actions
  • Automatic user deactivation when employees leave the company
  • Instant portal access using your company’s existing credentials

I entered the wrong email during the email verification step. Can I change it?

Yes. On the email step you can simply clear the field and enter a different email address before requesting a new verification code.

The verification code I received is not working.

Make sure you are entering the most recent code — requesting a new code invalidates any previous ones. If the code still fails, try requesting a new one with the “Resend code” button. If the problem continues, check that you are verifying the correct email address.

Will I lose access to any of my businesses during migration?

No. Your business accesses are preserved throughout the migration. The final “Review and complete” step shows all the businesses and roles that will be carried over to your verified account.

Where can I see that my account is verified?

After migration, your profile will show “Verified account” under your login credentials section.

I originally had a MobilePay account — does anything change for me?

Email and password accounts in the portal originate from the old MobilePay solution. The same migration applies to you: verify your identity with eID to unlock the full set of portal features and remove the limitations of the legacy login method. If your account is in an unexpected state, you may be asked to log out and log back in with your eID as a one-time step to ensure everything is properly linked.

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