Why can't I identify myself?
If authentication fails when adding a card, registering or logging in to the app, check the following:
- Check that you have the appropriate default browser (iPhone: Safari / Android: Chrome)
- If your phone has a VPN, turn it off (a VPN is usually a paid additional service that can be included in your phone's separate security service, for example. A VPN hides your IP address, which may prevent detection from working, so you should turn it off for the duration of detection)
- Make sure you have the latest version of the MobilePay app. If necessary, you can update the app from the app store (iPhone: App Store / Google Play on Android).
If you have an iPhone
Check your browser settings:
- Safari > Hide IP Address > Set to Off
- Safari > Scroll Down: Advanced Options > Block All Cookies > Set to Off (Gray)
- Safari > Advanced options > JavaScript turned on
- Check Automatic Time: Settings > General > "Date & Time" > Set to Automatic
If you have Android
Check your browser settings:
- Chrome app > Ellipsis > Settings > Privacy & Security > Third-party cookies > Select "Third-party cookies allowed"
- Chrome app > Three dots > Settings > Privacy & Security > Safe Browsing > Select "Basic Security"
- Chrome app > Ellipsis > Settings > Site Settings > JavaScript > Turn on
- Check Automatic Time: Settings > General Control > Date & Time > Set On