Complaints and Payment Regrets
Sometimes things don’t go as planned. Whether you want to dispute a payment, cancel an agreement, or regret a purchase, we’re here to help. On this page, you’ll find information about how to make a complaint or withdraw from a payment or agreement.
Complaint to Vipps
If you want to send a complaint to Vipps, you are welcome to fill out the complaint form. We will process your case within two weeks.
Do you want to dispute your transaction?
If you believe that a transaction has been made with MobilePay that you have not approved (authorised), contributed to, or carried out, you must notify us as soon as possible. The same applies if you believe your MobilePay Box has been misused. Fill out the form here.
Also, remember to block your profile. Please contact us at +47 24 24 05 10 and we will help you. Please note that you must contact your bank if you believe your card or your BankID has been misused.