Complaints and Payment Regrets
Sometimes things don’t go as planned. Whether you want to dispute a payment, cancel an agreement, or regret a purchase, we’re here to help. On this page, you’ll find information about how to make a complaint or withdraw from a payment or agreement.
Do you want to regret?
MobilePay is not a binding agreement. If you wish to withdraw from your MobilePay agreement within the first 14 days, you can do so here as a private consumer.
If you are a business and wish to withdraw from your agreement within the first 14 days, please send an email to business.support@mobilepay.fi.
If, as a consumer, you wish to terminate your agreement after the first 14 days, you can do so in writing or by phone without notice by contacting support.
Do you want to file a complaint?
If you have a complaint, you can write to us at reklamaatiot@vippsmobilepay.com.
We aim to respond as quickly as possible, and no later than 15 business days after receiving your complaint.
Do you want to dispute your transaction?
If you believe that a transaction has been made with MobilePay that you have not approved (authorised), contributed to, or carried out, you must notify us as soon as possible. The same applies if you believe your MobilePay Box has been misused. Fill out the form here.
Also, remember to block your profile. Please contact us at 030 644 7020 and we will help you. Please note that you must contact your bank if you believe your card or your BankID has been misused.